I don't have time, so you'll have to wait another week to get paid." Just felt wrong. I'm an empath, and I wasn't happy with what I was doing. If you get emotionally involved at all, its soul crushing. It creates a culture of only seeing the clients as numbers. Otherwise they are off work and have no income. If you have any empathy for the clients, you don't want to let them down as they're relying on you to process their claims timely. But in doing so you end up falling behind and it becomes a performance issue. They tell you to "just clock out" at the end of your normal day. By the time I left, I was so overwhelmed that I was putting in 12 hour days, 7 days a week. Making things worse and perpetuating the cycle. This creates a workplace of mostly new employees who don't know what their doing. The turnover is insane because most people can't or won't put up with the job for long. Which sounds great, but you'll have to work long hours to keep on top of your caseload. You'll be salaried unless you're in the call center. The job is very monotonous for the most part so once you get the hang of how to process a claim, they're all very similar. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I worked here for nearly a decade. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
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